Job Description
Join our award-winning hospitality team as a Front Desk Agent where your dedication to exceptional guest experiences is rewarded with competitive weekly pay! Located in downtown Phoenix, our luxury hotel offers a dynamic work environment with growth opportunities. Enjoy weekly direct deposits, comprehensive benefits, and a supportive culture that values your contributions.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and payment processing using Opera PMS
- Resolve guest inquiries and complaints with proactive problem-solving
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through professional appearance and service excellence
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management systems (Opera PMS preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Arizona driver's license (if required for airport runs)
- High school diploma or equivalent