Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, where we value exceptional service and employee growth! We're seeking a dedicated Front Desk Agent to deliver outstanding guest experiences while enjoying the flexibility of shift work and the convenience of weekly pay. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and want to build a rewarding career in Albuquerque's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage billing transactions securely
- Address guest inquiries and resolve complaints with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Operate hotel management systems (PMS) and communication tools
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling abilities
- Valid New Mexico driver's license preferred
- Spanish language skills highly desirable