Job Description
Join our dynamic team at Hospitality Nexus Nashville, where we prioritize your financial flexibility with weekly pay and offer shift-based schedules designed for work-life balance. As a Front Desk Agent, you'll be the welcoming face of our premium hotel, delivering exceptional guest experiences while enjoying competitive compensation and growth opportunities in Music City's thriving hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software systems
- Handle reservations, billing inquiries, and payment processing
- Address guest concerns with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records and documentation of all transactions
- Uphold brand standards through consistent service delivery
- Assist with valet services and luggage handling when required
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Strong communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling skills
- Ability to stand for extended periods and lift 25 lbs