Job Description
Welcome to Grandview Hotel & Suites, where we define excellence in hospitality. We are currently seeking a professional and energetic Front Desk Agent to join our thriving team in Washington, Illinois.
We pride ourselves on providing a welcoming environment for our guests and a supportive culture for our employees. As a Front Desk Agent, you will be the first point of contact for our visitors, ensuring a seamless and memorable experience from check-in to check-out.
Why Join Us?
- Weekly Pay: Get paid every week for your hard work.
- Shift Work Opportunities: Flexible scheduling including day, evening, and weekend shifts.
- Professional Growth: Clear pathways for career advancement within our property management.
If you are a detail-oriented individual with a passion for customer service, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the hotel management software (Opera/PMS).
- Handle incoming calls and emails with professionalism, directing inquiries to the appropriate departments.
- Process payments, manage cash drawers, and handle gift shop sales accurately.
- Address guest complaints or issues promptly and escalate to management when necessary.
- Assist with lobby maintenance, ensuring the front desk area is organized and welcoming.
- Uphold all hotel safety and security protocols at all times.
Qualifications
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Strong communication skills with the ability to interact with diverse guests.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or equivalent required.
- A friendly, professional demeanor and a positive attitude.