Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in Wichita! We're seeking a charismatic professional to create memorable first impressions for our guests. This role offers competitive pay, comprehensive benefits, and growth opportunities in a luxurious downtown setting. If you thrive in fast-paced environments and possess exceptional communication skills, apply today to become the face of our premier hotel experience.
Responsibilities
- Check-in/check-out guests efficiently using Opera PMS system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with personalized solutions
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as local tourism resource for guests
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems
- Strong multitasking and problem-solving abilities
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Kansas driver's license preferred
- Basic knowledge of Wichita attractions and transportation