Job Description
Welcome to The Sunset Luxury Hotel—where every guest leaves with a smile. We are currently seeking a dynamic and friendly Front Desk Associate to join our award-winning team in the heart of Los Angeles. If you are looking for an entry-level opportunity in the hospitality industry with room for rapid career growth, this is the perfect place for you.
As the face of our hotel, you will play a pivotal role in ensuring our guests feel welcomed, valued, and comfortable during their stay. We pride ourselves on delivering exceptional service and creating unforgettable experiences. Join us in shaping the future of luxury hospitality!
What We Offer:
- Competitive hourly wage of $18.00 - $22.00
- Comprehensive training program for career advancement
- Employee discounts on dining and spa services
- Health, dental, and vision insurance options
- A supportive and fun work environment
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Manage front desk operations efficiently, including check-outs, room assignments, and key management.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Process payments accurately using the hotel's Property Management System (PMS).
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain a clean, organized, and inviting front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED equivalent is required.
- Previous hospitality or customer service experience is a plus, but we are willing to train the right candidate!
- Strong interpersonal and communication skills with a friendly demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer proficiency and typing skills.
- Must be legally authorized to work in the United States.