Job Description
Are you passionate about hospitality and creating memorable guest experiences? Grand Horizon Hotels & Resorts is seeking a dedicated and energetic Front Desk Associate to join our dynamic team in the heart of San Diego. We pride ourselves on delivering world-class service, and we are looking for individuals who share our commitment to excellence.
In this pivotal role, you will be the welcoming face of our property, ensuring every guest feels valued from the moment they arrive. We offer a competitive salary, comprehensive benefits package, and a supportive work environment where your career can truly thrive.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Handle phone inquiries, make reservations, and manage daily correspondence.
- Resolve guest complaints and issues with patience, empathy, and professionalism.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with check-out procedures, including processing payments and issuing folios.
- Provide local recommendations and concierge assistance to tourists and business travelers.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent; some college or hospitality training is preferred.
- Previous experience in customer service or hospitality is a plus but not required for entry-level applicants.
- Excellent communication skills and a friendly, professional demeanor.
- Basic computer literacy and familiarity with Microsoft Office or hotel software.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Strong attention to detail and problem-solving abilities.