Job Description
Welcome to the heart of Austin! The Austin Luxe Hotel & Spa is seeking enthusiastic, service-oriented individuals to join our award-winning front desk team. We are dedicated to providing an exceptional guest experience and pride ourselves on being an equal opportunity employer.
If you are looking to start a career in the hospitality industry or are an experienced professional seeking a vibrant new environment, we want to meet you. We offer competitive pay, comprehensive training, and a chance to work in one of the most exciting cities in the world.
Why Join Us?
- Competitive hourly rate ($16.50 - $22.00).
- Opportunity for growth and internal promotions.
- Employee discounts on dining and spa services.
- Modern, smoke-free work environment.
Responsibilities
- Provide warm, professional greetings to all guests and answer incoming calls with a friendly voice.
- Check guests in and out efficiently using our property management system, ensuring all necessary paperwork and payment methods are processed accurately.
- Handle guest inquiries, special requests, and complaints with patience and a problem-solving mindset to ensure 100% guest satisfaction.
- Process daily credit card transactions and maintain accurate daily bank deposits and closing reports.
- Collaborate with housekeeping and maintenance teams to ensure rooms and public areas meet our high cleanliness standards.
- Assist with administrative tasks such as mail sorting, front desk organization, and lobby maintenance.
- Provide local recommendations and directions to enhance the guest stay.
Qualifications
- No prior hospitality experience required; we are willing to train the right candidate.
- Strong interpersonal and communication skills with a focus on customer service.
- Basic computer proficiency and ability to learn new software quickly.
- Must be available to work flexible shifts, including weekends, nights, and holidays.
- High school diploma or GED equivalent is preferred.
- Ability to stand for extended periods and lift light objects (up to 25 lbs) when necessary.
- Valid driver's license is a plus.