Job Description
Welcome to LuxeStay Louisville, where hospitality meets innovation. We are currently seeking a friendly, enthusiastic, and reliable Front Desk Associate to join our award-winning team. We pride ourselves on providing top-tier service to our guests and offer a comprehensive training program for candidates with little to no prior experience.
In this role, you will be the face of our hotel, ensuring every guest feels welcome from the moment they arrive. We believe in promoting from within and are looking for individuals who are eager to start a long-term career in the hospitality industry. If you have a positive attitude and a willingness to learn, we want to meet you.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00).
- Opportunity for tips and performance bonuses.
- Employee discounts on dining and hotel stays.
- Flexible scheduling for students and part-time workers.
Take the first step in your hospitality career with us today!
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and respond to emails in a professional and timely manner.
- Greet visitors warmly and provide information about local attractions, dining, and services.
- Handle guest inquiries, complaints, and requests with a focus on exceeding expectations.
- Assist with maintaining the cleanliness and orderliness of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- No prior experience required; we provide full training!
- Strong interpersonal and communication skills.
- A friendly, welcoming, and service-oriented demeanor.
- Ability to stand for extended periods and lift moderate weights.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable transportation and a valid ID.