Job Description
Join the dynamic team at Grand Louisville Hotel, where luxury meets Southern hospitality. We're seeking a passionate Front Desk Manager to lead our guest experience operations. This pivotal role combines leadership excellence with hands-on oversight of front desk activities, ensuring seamless check-ins, personalized service, and exceptional guest satisfaction. As the first point of contact, you'll embody our brand's commitment to excellence while mentoring staff and optimizing operational efficiency in our downtown Louisville landmark.
Responsibilities
- Oversee daily front desk operations, including check-in/check-out processes, room assignments, and guest inquiries
- Train and supervise front desk agents, fostering a culture of exceptional service and teamwork
- Handle complex guest concerns with empathy and resolve issues promptly to maintain satisfaction
- Manage inventory of room keys, supplies, and ensure front desk area maintains impeccable standards
- Collaborate with housekeeping, maintenance, and management teams to ensure operational consistency
- Monitor key performance metrics and implement strategies to enhance guest experience
- Execute billing procedures and financial transactions accurately
Qualifications
- Minimum 3 years hotel front desk experience with 1 year in supervisory role
- Proficiency in hotel management systems (Opera, PMS)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and conflict resolution expertise
- Valid Kentucky driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Associate degree in hospitality or related field preferred