Job Description
Welcome to The Grand Denver Hotel, where luxury meets hospitality. We are currently seeking a dedicated and experienced Front Office Manager to lead our front-of-house operations. If you have a passion for creating memorable guest experiences and possess strong leadership skills, we want to hear from you.
We pride ourselves on offering exceptional service in the heart of Colorado. As a Front Office Manager, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the utmost professionalism.
Responsibilities
- Oversee daily front desk operations to ensure efficiency, accuracy, and high standards of guest service.
- Manage and train a diverse team of front desk agents, concierge staff, and bell service personnel.
- Handle high-level guest inquiries, VIP arrivals, and resolve complaints with empathy and professionalism.
- Monitor and manage room inventory, reservations, and group bookings using hotel PMS software.
- Ensure strict compliance with hotel policies, safety regulations, and brand standards at all times.
- Collaborate with other departments such as Housekeeping and Food & Beverage to ensure seamless operations.
Qualifications
- Minimum of 3-5 years of progressive experience in hotel front office management.
- Proficiency in major Property Management Systems (PMS) such as Oracle Opera or StayNTouch.
- Strong communication, interpersonal, and conflict resolution skills.
- Ability to work flexible shifts, including weekends, holidays, and nights as required.
- Associate degree or certification in Hospitality Management is preferred.
- Flexibility to adapt to a fast-paced, dynamic environment.