Job Description
Join our award-winning team at Grand Hospitality Group as a Full-Time Front Desk Agent in the heart of New York City! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury boutique hotel. This role offers competitive pay, comprehensive benefits, and growth opportunities in one of the world's most vibrant hospitality markets. If you thrive in fast-paced environments and excel at creating memorable moments for guests, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modify bookings using Opera/PMS systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and manage cash drawer with strict adherence to policies
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with concierge services and local area recommendations
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid New York State hospitality certification preferred
- Fluency in English; Spanish or Mandarin a plus