Job Description
Join our award-winning team as a Front Desk Agent at the heart of Charlotte's vibrant hospitality scene! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown hotel. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within a dynamic, people-first environment. Perfect for night owls and early birds alike, our flexible shift system ensures work-life balance while serving our diverse clientele.
As the first point of contact, you'll embody our commitment to excellence through seamless check-ins, personalized service, and local expertise. Our team thrives on energy and positivity, making every shift an opportunity to create lasting memories for guests from around the world.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservations, modifications, and room assignments with precision
- Provide detailed local recommendations and assistance with guest inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate financial records and process various payment methods
- Collaborate with housekeeping, maintenance, and F&B departments
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service or hotel front desk experience
- Proficiency in property management software (Opera/Micros)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong multitasking abilities in fast-paced environments
- Valid North Carolina driver's license (if required for local errands)