Job Description
Join our award-winning Grand Plaza Hotels team as a Full-Time Front Desk Agent in Columbus, Ohio! We're seeking a hospitality professional to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and inquiries. Enjoy competitive benefits including health insurance, paid time off, and career growth opportunities in a luxury hotel environment.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, modifications, and room assignments using property management systems
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, maintenance, and food service teams
- Execute upselling techniques for room upgrades and hotel services
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency with Opera or similar property management software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Ohio driver's license and reliable transportation