Job Description
Join our award-winning team at Grand Hotel Colorado Springs as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. No prior hotel experience required—comprehensive training provided. Enjoy competitive pay, benefits, and a supportive team environment in the heart of Colorado Springs.
Perfect for career changers or recent graduates! We value personality, communication skills, and a strong work ethic over experience. Apply today to start your hospitality journey!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate housekeeping and maintenance requests
- Provide local area information and recommendations
- Maintain accurate guest records and payment transactions
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Basic computer proficiency (typing, reservation systems)
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- No experience necessary—training provided