Job Description
Join our award-winning luxury hotel in Columbus, Pennsylvania as a Full-Time Front Desk Manager! We're seeking a dynamic hospitality professional to lead our guest experience team. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of Pennsylvania's most charming destinations. Apply today to become part of our legacy of excellence!
Responsibilities
- Manage daily front desk operations including check-in/out processes and VIP guest handling
- Train and mentor front desk staff on service standards and hotel systems
- Resolve guest complaints with professionalism and discretion
- Oversee reservation management and room inventory optimization
- Collaborate with housekeeping and maintenance teams for seamless operations
- Implement upselling strategies to maximize revenue
- Ensure compliance with brand safety and security protocols
Qualifications
- 3+ years of hotel front desk management experience
- Proven leadership skills with team development experience
- Proficiency in hotel management systems (Opera, PMS)
- Exceptional communication and conflict resolution abilities
- Valid Pennsylvania food handler certification preferred
- Strong attention to detail and problem-solving skills
- Flexible availability including weekends and holidays
- Associates degree in Hospitality or related field required