Job Description
We are seeking a dedicated and detail-oriented professional to join our elite hospitality team in the heart of New York City. As a Full Time Hotel Staff member, you will play a pivotal role in delivering world-class service to our discerning clientele. We pride ourselves on excellence, luxury, and creating unforgettable guest experiences.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within a prestigious organization.
- A dynamic and supportive work environment.
Responsibilities
- Oversee front desk operations, including check-ins, check-outs, and concierge services.
- Maintain high standards of cleanliness and organization in public areas.
- Address guest inquiries and resolve complaints promptly to ensure 100% guest satisfaction.
- Assist with event planning and coordination for in-house functions.
- Manage room inventory and handle reservation adjustments efficiently.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Adhere to all safety, health, and sanitation regulations.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Minimum of 1-2 years of experience in a hotel or luxury service environment.
- Strong interpersonal and communication skills.
- Proficiency in hotel management software (e.g., Opera, FrontDesk).
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor at all times.