Job Description
Are you a results-driven hospitality leader looking for your next big challenge? The Phoenix Grand Hotel & Resort is seeking an exceptional General Manager to lead our dedicated team in the heart of downtown Phoenix. We offer immediate hire opportunities for candidates who are ready to drive profitability and elevate the guest experience to world-class standards. Join a luxury property where your leadership will directly impact our success and community presence.
Responsibilities
- Operational Leadership: Oversee all daily hotel operations, including front-of-house, housekeeping, food and beverage, and maintenance, ensuring alignment with brand standards.
- Financial Stewardship: Manage the P&L, control labor and operating costs, and develop strategies to maximize revenue and profit margins.
- Guest Experience: Serve as the face of the property, personally interacting with guests to resolve issues and ensure 100% satisfaction.
- Team Development: Recruit, train, and mentor a diverse staff, fostering a positive, high-energy work culture.
- Marketing & Sales: Develop and execute strategic marketing plans to attract new guests and build corporate partnerships.
- Compliance: Ensure full adherence to all local, state, and federal regulations, as well as company policies.
Qualifications
- Experience: Minimum of 5 years in hospitality management, with at least 2 years in a supervisory role at a comparable luxury or upscale hotel.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Skills: Strong leadership, communication, and conflict resolution abilities; proficiency in PMS (Property Management Systems) and MS Office.
- Availability: Flexibility to work evenings, weekends, and holidays as required.
- License: Valid driver’s license required.