Job Description
We are seeking a visionary leader to helm The Georgetown Grand Hotel, a premier luxury destination nestled in the historic heart of Washington, D.C. If you possess an unwavering commitment to operational excellence and a passion for creating unforgettable guest experiences, we want to hear from you.
As the General Manager, you will be the architect of our success, responsible for the overall profitability, reputation, and operational integrity of our prestigious property. You will lead a diverse team of hospitality professionals dedicated to delivering world-class service in one of the nation's most competitive markets.
Responsibilities
- Operational Leadership: Oversee all daily hotel operations to ensure seamless execution of services and maintain the highest standards of quality control across all departments.
- Financial Stewardship: Manage the P&L (Profit and Loss) statement, develop annual budgets, and implement strategic initiatives to maximize revenue and minimize operational costs.
- Guest Experience: Champion the 'Guest First' philosophy by personally engaging with VIP guests and resolving complex issues to ensure 100% guest satisfaction and loyalty.
- Team Management: Recruit, train, mentor, and retain top-tier talent, fostering a culture of engagement, diversity, and continuous improvement.
- Strategic Planning: Develop and execute long-term business plans to drive occupancy rates and enhance the hotel's market position within the D.C. hospitality landscape.
- Regulatory Compliance: Ensure strict adherence to all local, state, and federal health, safety, and labor regulations.
Qualifications
- Experience: Minimum of 5-7 years of progressive leadership experience in luxury hotel management, with a specific focus on the Washington D.C. metropolitan area.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree from a prestigious institution is highly preferred.
- Leadership Skills: Proven track record of leading high-performing teams and driving operational efficiency during peak seasons.
- Communication: Exceptional verbal and written communication skills, with the ability to present to stakeholders and lead executive meetings effectively.
- Technical Proficiency: Mastery of Property Management Systems (PMS) and financial reporting software (e.g., Micros, Oracle, Delphi).