Job Description
Join our award-winning luxury hotel in the heart of downtown Indianapolis as a Guest Experience Manager. We're seeking a dynamic hospitality professional to deliver exceptional service to our discerning guests while leading our front desk team. Enjoy competitive benefits, career advancement opportunities, and work in Indianapolis' premier cultural and business district. If you're passionate about creating memorable guest experiences and thrive in a fast-paced environment, apply today!
Responsibilities
- Manage front desk operations and lead a team of 5+ associates
- Resolve guest inquiries and ensure seamless check-in/check-out experiences
- Monitor reservation systems and optimize room allocations
- Train staff on service standards and emergency protocols
- Collaborate with housekeeping and maintenance teams
- Implement upselling strategies for premium services
- Conduct daily briefings and performance reviews
Qualifications
- 3+ years hotel front desk management experience
- Proficiency with Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Valid Indiana hospitality certification preferred
- Ability to work flexible schedules including nights/weekends
- Strong problem-solving abilities under pressure
- Experience with luxury hotel brands preferred
- High school diploma required, hospitality degree a plus