Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as we redefine hospitality excellence. The Luxe Collection seeks a dynamic Guest Experience Manager to craft unforgettable stays for our discerning clientele. This pivotal role combines operational precision with personalized service innovation in one of LA's most iconic destinations.
We offer comprehensive benefits including health/dental/vision, 401k matching, exclusive hotel discounts, and career development programs. Our downtown location provides easy access to LA's vibrant cultural scene while fostering a collaborative, forward-thinking work environment.
Responsibilities
- Orchestrate seamless guest check-in/check-out experiences with personalized attention
- Lead front desk operations while maintaining service excellence standards
- Resolve guest inquiries and service challenges with creative solutions
- Collaborate with housekeeping, concierge, and F&B teams for cohesive service delivery
- Train and mentor front desk staff on luxury service protocols
- Implement upselling strategies to enhance revenue and guest satisfaction
- Monitor guest feedback and implement continuous improvement initiatives
Qualifications
- 3+ years luxury hotel front desk management experience
- Proven expertise in Opera/PMS systems and revenue management
- Exceptional problem-solving and conflict resolution abilities
- Fluency in English; Spanish proficiency strongly preferred
- Valid California Food Handler's Card (or ability to obtain)
- Ability to work flexible shifts including nights/weekends/holidays
- Associate degree in Hospitality or related field required
- Strong attention to detail with multitasking capabilities