Job Description
Join our award-winning luxury resort on Miami Beach as we transform guest experiences into lifelong memories. We're seeking a passionate Guest Experience Manager to lead our front operations and deliver unparalleled hospitality. This role combines strategic leadership with hands-on guest interaction in a stunning oceanfront setting.
Responsibilities
- Oversee front desk operations and team performance
- Train staff on personalized service protocols
- Resolve complex guest inquiries and VIP requests
- Optimize check-in/check-out procedures
- Collaborate with housekeeping and F&B departments
- Analyze guest feedback to improve service quality
Qualifications
- 3+ years luxury hotel front desk leadership experience
- Proven problem-solving and conflict resolution skills
- Proficiency in Opera/PMS systems
- Bilingual (English/Spanish) required
- Hotel/Resort Management degree preferred
- Ability to work flexible schedules including nights/weekends