Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! The Luxe Hotel Group is seeking a passionate Guest Experience Manager to elevate our world-class hospitality. Located in vibrant Downtown LA, you'll be the cornerstone of guest satisfaction at our 5-star property with panoramic city views and premium amenities. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding portfolio. If you thrive in fast-paced environments and have a knack for creating unforgettable moments, apply today to become part of our dynamic team!
Responsibilities
- Deliver exceptional guest service through personalized interactions and proactive problem-solving
- Oversee front desk operations, including check-in/check-out processes and room assignments
- Train and mentor front desk staff on service standards and brand protocols
- Handle guest complaints with empathy and resolve issues promptly
- Collaborate with housekeeping, concierge, and F&B departments for seamless operations
- Monitor guest satisfaction metrics and implement improvement strategies
- Assist with VIP guest arrangements and special requests
- Contribute to achieving hotel revenue and occupancy targets
Qualifications
- 3+ years of luxury hotel front desk management experience
- Proven track record in exceeding guest satisfaction goals
- Strong leadership and team development skills
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution abilities
- Valid California Food Handler Card preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Fluency in English; Spanish proficiency highly valued