Job Description
Launch your hospitality career with Grand Plaza Hotel Cleveland, a premier downtown destination! We're seeking energetic Guest Services Agents to deliver exceptional guest experiences while joining our award-winning team. Enjoy competitive pay, comprehensive training, and advancement opportunities in one of Ohio's most vibrant cities. Apply today to start your journey in luxury hospitality!
Responsibilities
- Check in/out guests efficiently with our property management system
- Handle guest inquiries and resolve service issues proactively
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
- Assist with event setup and special guest requests
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Basic computer proficiency with MS Office applications
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Valid Ohio driver's license (if required for errands)
- Ability to stand for extended periods