Job Description
Launch your hospitality career with The Manhattan Grand, a premier luxury hotel in the heart of NYC. We're seeking passionate Guest Services Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training!
Join our vibrant team and gain invaluable skills in guest relations, reservation systems, and hospitality operations. Enjoy competitive benefits including health insurance, paid time off, and hotel discounts. Work in a stunning Art Deco landmark steps from iconic NYC attractions.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving aptitude
- Professional appearance and demeanor
- Must be authorized to work in the US
- Positive attitude and eagerness to learn