Job Description
Join our award-winning luxury beachfront hotel in vibrant San Diego! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our iconic Pacific Shores Hotel. Enjoy stunning ocean views, competitive benefits, and career growth opportunities in one of America's top travel destinations.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and room assignments using Opera PMS
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain accurate guest preference records
- Execute billing procedures and payment processing
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license
- Fluency in English and Spanish (bilingual preferred)
- Knowledge of San Diego tourism landscape