Job Description
Join our award-winning luxury hotel in the heart of downtown San Francisco! The Ritz-Carlton is seeking a dynamic Guest Services Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our legendary service standards while managing check-in/check-out processes, handling guest inquiries, and resolving with finesse. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of the world's most vibrant hospitality destinations.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Respond promptly to guest requests and concerns
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and security teams
- Utilize property management systems (Opera) effectively
- Upsell hotel amenities and services
- Maintain pristine front desk appearance
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license
- Fluency in English; Spanish proficiency preferred
- Attention to detail in financial transactions
- Professional appearance and demeanor