Job Description
Launch your hospitality career with no experience required! Oakland Grand Hotel is seeking enthusiastic Guest Services Agents to deliver exceptional guest experiences. We provide comprehensive training to help you thrive in a fast-paced luxury environment. Join our award-winning team and grow your skills while serving Oakland's vibrant community.
Responsibilities
- Check in/out guests with efficiency and professionalism
- Manage reservations and room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized lobby area
Qualifications
- No prior experience necessary - we train!
- Positive attitude and strong communication skills
- Ability to multitask in a busy environment
- Basic computer proficiency
- Reliable and punctual work ethic
- Team player mentality
- Customer-focused mindset
- High school diploma or equivalent