Job Description
Join the vibrant hospitality industry at Grand Bay Hotel & Resort in Tampa! We're seeking enthusiastic Guest Services Agents to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our award-winning team.
Located in downtown Tampa's entertainment district, our hotel offers stunning bay views and world-class amenities. As a Guest Services Agent, you'll be the first point of contact for guests, embodying our commitment to exceptional service.
Responsibilities
- Provide warm, professional check-in/check-out services to all guests
- Manage guest inquiries and resolve issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
- Operate hotel management systems efficiently
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- No experience necessary – training provided
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer systems
- Flexible availability including nights/weekends
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods