Job Description
Join our award-winning team at Grand Bay Hotel Miami, where we're seeking passionate individuals to kickstart their hospitality careers! No experience is needed – we provide comprehensive training to transform your enthusiasm into professional excellence. Located in the vibrant heart of Downtown Miami, our luxury hotel offers an exciting environment where you'll grow your skills while serving guests from around the world.
As a Guest Services Agent, you'll be the first point of contact for our guests, creating memorable experiences that keep them returning. We offer competitive pay, flexible scheduling, and clear career advancement paths within our global hotel group. Discover why Miami's hospitality industry is the perfect launchpad for your career journey!
Responsibilities
- Welcome and assist guests with check-in/check-out procedures
- Manage reservations and provide accurate information about hotel amenities
- Handle guest inquiries and resolve concerns with exceptional service
- Process payments and maintain accurate transaction records
- Collaborate with housekeeping and maintenance teams for guest requests
- Maintain a clean and organized front desk area
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – training provided
- Strong communication skills in English (Spanish is a plus)
- Excellent customer service orientation
- Ability to multitask in a fast-paced environment
- Basic computer literacy
- Professional appearance and positive attitude
- Must be available for evening/weekend shifts