Job Description
Launch your hospitality career with Grand Horizon Houston! We're seeking enthusiastic Guest Services Associates to deliver exceptional experiences at our downtown luxury property. Join our award-winning team where you'll gain hands-on experience in premium hotel operations while enjoying Houston's vibrant culture, world-class dining, and career growth opportunities. No experience required – we provide comprehensive training!
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and presentation
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to stand for extended periods and lift 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license (for valet duties)
- Positive attitude with strong problem-solving mindset