Job Description
Join our award-winning luxury hotel in downtown San Diego as a Guest Services Associate! Perfect for career starters seeking hospitality excellence. You'll be the first point of contact for our discerning guests, ensuring unforgettable experiences while developing industry-leading skills. Full training provided with growth opportunities into management. Work in an iconic 1927 landmark hotel with competitive benefits and a vibrant downtown location.
Responsibilities
- Deliver exceptional guest service at check-in/out with warm professionalism
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and operate POS systems accurately
- Coordinate with housekeeping and maintenance teams
- Maintain lobby area standards and security protocols
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Strong communication and problem-solving abilities
- Basic computer literacy and comfort with technology
- Flexible availability including nights/weekends/holidays
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Must pass background check