Job Description
Embark on an exciting hospitality career at Seattle's premier luxury hotel! As a Guest Services Associate, you'll be the first point of contact for our discerning guests, delivering exceptional service that creates memorable experiences. Our comprehensive training program equips you with industry-leading skills while fostering a supportive, growth-oriented environment. Enjoy competitive compensation, employee discounts, and advancement opportunities within our global hotel group.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage room assignments using property management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities and attention to detail
- Positive attitude and passion for guest service
- Valid Washington state driver's license preferred