Job Description
Join our award-winning team at Grand Hotel Sacramento, where we blend luxury with local charm! We're seeking passionate Guest Services Associates to create unforgettable experiences for our international and domestic guests. This part-time role offers flexible scheduling and growth opportunities within our renowned hospitality brand. Enjoy complimentary meals, employee discounts, and a vibrant downtown Sacramento location.
Responsibilities
- Deliver exceptional front desk service including check-ins, check-outs, and concierge support
- Handle guest inquiries with professionalism and local expertise
- Manage reservations using OPERA property management system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic proficiency with hotel management software
- Strong problem-solving abilities under pressure
- Valid California driver's license (for occasional errands)
- High school diploma or equivalent required