Job Description
Join our award-winning downtown Milwaukee team as a Guest Services Associate! No hospitality experience required – we provide comprehensive training to launch your career in the heart of Wisconsin's premier destination. As the first point of contact for our international guests, you'll create memorable experiences while enjoying competitive pay, flexible scheduling, and advancement opportunities. Our modern luxury hotel offers a supportive environment where your personality and work ethic matter most. Benefits include: free parking, meal discounts, employee room rates, and career development programs.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using our property management system
- Manage reservations, inquiries, and special requests with professionalism and efficiency
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments to ensure seamless service
- Resolve guest concerns promptly and escalate issues to management when necessary
- Maintain pristine lobby and reception area standards at all times
- Participate in daily briefings and ongoing training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills and professional demeanor
- Basic computer proficiency and comfort with learning new software
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including nights, weekends, and holidays
- Positive attitude and genuine passion for helping others
- No prior experience necessary – training provided
- Must pass background check and drug screening