Job Description
Join our award-winning hospitality team at the Metropolitan Hotel Group! We're seeking enthusiastic individuals to kickstart their careers in luxury hospitality. No prior experience required – we provide comprehensive training to develop your skills in guest relations, operations, and service excellence. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in one of NYC's most iconic locations.
Responsibilities
- Deliver exceptional guest experiences through personalized service and attentive communication
- Manage check-in/check-out procedures and reservation systems
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail
- Collaborate with cross-functional teams during peak periods
Qualifications
- No prior hotel experience required – we train all team members
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities with a positive attitude
- Basic computer literacy and willingness to learn new systems
- Availability to work evenings, weekends, and holidays
- Professional appearance and demeanor