Job Description
Join our award-winning team at Grand Louisville Hotel as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during peak weekend operations. This role offers competitive pay, flexible scheduling, and opportunities for advancement in one of Louisville's premier luxury destinations. Enjoy a supportive work environment with comprehensive training and a vibrant downtown location.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with exceptional service
- Process payments and manage cash drawer responsibilities
- Coordinate with housekeeping and maintenance departments for guest needs
- Perform daily audits and report preparation for management review
- Maintain clean and organized front desk area
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Strong attention to detail and organizational abilities
- Basic math and cash handling proficiency
- Valid driver's license and reliable transportation