Job Description
Join our award-winning team at The Manhattan Grand Hotel, where we value passion over experience! We're seeking enthusiastic Guest Services Associates to create unforgettable moments for our international guests. No prior hospitality experience required – we provide comprehensive training to launch your career in NYC's vibrant luxury hotel industry. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities in one of the world's most exciting cities.
Responsibilities
- Deliver exceptional guest service with warm, professional interactions at all times
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain a clean, organized lobby environment
- Assist with luggage and valet services as needed
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Positive attitude and willingness to learn new skills
- Strong communication skills in English (bilingual a plus)
- Ability to stand/walk for extended periods
- Basic computer literacy and comfort with technology
- Reliability and punctuality essential
- Team player with collaborative mindset
- Must be authorized to work in the USA