Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Guest Services Manager. We're seeking a dynamic hospitality professional to lead our front desk operations and deliver exceptional guest experiences. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in California's thriving hospitality industry. If you're passionate about creating memorable stays and leading high-performing teams, we want to hear from you.
Responsibilities
- Oversee daily front desk operations including check-in/out procedures and guest inquiries
- Train and supervise 10+ guest service representatives to maintain service excellence standards
- Resolve escalated guest complaints with empathy and efficiency
- Collaborate with housekeeping, concierge, and maintenance departments for seamless operations
- Implement and optimize guest loyalty programs and upselling strategies
- Manage inventory of guest amenities and ensure operational compliance
- Conduct weekly staff meetings and performance evaluations
Qualifications
- Bachelor's degree in Hospitality Management or equivalent experience
- 5+ years in hotel front desk management with luxury properties
- Proven leadership skills with staff training experience
- Advanced proficiency in hotel management systems (Opera, Fidelio)
- Exceptional problem-solving and conflict resolution abilities
- Valid California driver's license (required for property errands)
- Fluency in English and Spanish (bilingual preferred)