Job Description
Join our award-winning luxury hotel in the heart of San Antonio! We're seeking a dynamic Guest Services Manager to lead our front desk operations and deliver exceptional guest experiences. The ideal candidate will drive operational excellence while embodying our commitment to Southern hospitality. Enjoy competitive benefits, career growth opportunities, and work in a vibrant downtown location near the Riverwalk.
Responsibilities
- Oversee daily front desk operations, check-in/check-out procedures, and room inventory management
- Train and mentor front desk staff on service standards and conflict resolution
- Handle VIP guest requests, complaints, and special arrangements with discretion
- Collaborate with housekeeping, concierge, and maintenance teams for seamless operations
- Monitor guest satisfaction metrics and implement improvement strategies
- Manage departmental budget, payroll, and supply inventory
- Ensure compliance with safety, security, and brand standards
Qualifications
- 3+ years hotel front desk experience with 1+ year in supervisory role
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Texas Food Handler and Alcohol Certification preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Valid driver's license and reliable transportation