Job Description
Join the iconic The Plaza Hotel in Manhattan and lead our legendary guest experience team. We seek a dynamic Guest Services Manager to oversee front desk operations, VIP guest relations, and team leadership in our luxury hospitality environment. This role offers unparalleled career growth in one of New York's most prestigious hotels.
Responsibilities
- Manage daily front desk operations and staff scheduling
- Handle VIP guest requests and personal concierge services
- Resolve complex guest complaints with exceptional diplomacy
- Train and mentor front desk team members on service standards
- Collaborate with housekeeping and event departments
- Implement revenue management strategies for room bookings
- Ensure compliance with brand safety and security protocols
Qualifications
- 5+ years luxury hotel experience with 2+ years in management
- Proven expertise in Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New York State Food Handler's certification
- Fluency in English; additional languages highly valued
- Strong knowledge of NYC attractions and transportation