Job Description
Join our award-winning luxury resort in the heart of Tucson! We're seeking a dynamic Guest Services Manager to lead our front desk team and deliver exceptional guest experiences. This role offers competitive compensation, premium benefits, and growth opportunities within our renowned hospitality brand. Work in a stunning desert oasis while making lasting impressions on international travelers.
Responsibilities
- Oversee front desk operations and staff scheduling
- Train and mentor guest services team members
- Handle VIP guest requests and special accommodations
- Resolve complex guest issues with empathy and professionalism
- Collaborate with housekeeping and concierge departments
- Monitor guest satisfaction metrics and implement improvements
- Assist with revenue management strategies
Qualifications
- 3+ years hotel management experience required
- Proven leadership in luxury hospitality settings
- Advanced knowledge of Opera/PMS systems
- Exceptional conflict resolution skills
- Fluency in English and Spanish preferred
- Valid Arizona driver's license
- Availability for flexible shifts including weekends