Job Description
Join our award-winning downtown Columbus hotel as a Guest Services Manager and become the heart of our luxury hospitality experience. We're seeking a dynamic leader to oversee front desk operations, elevate guest interactions, and drive exceptional service standards. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in Ohio's capital city.
Responsibilities
- Lead and mentor front desk team to deliver premium guest experiences
- Manage check-in/check-out processes and room assignments
- Resolve guest concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance teams
- Implement revenue management strategies for room inventory
- Train staff on service standards and hotel systems
- Analyze guest feedback to improve operational excellence
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership and conflict resolution skills
- Advanced knowledge of PMS systems (Opera preferred)
- Ohio hospitality certification or equivalent
- Strong communication and problem-solving abilities
- Availability for flexible shifts including weekends
- Proficient in Microsoft Office suite