Job Description
Join our award-winning luxury hotel in the heart of New Orleans! We're urgently seeking a passionate Guest Services Manager to lead our front desk team and deliver exceptional hospitality experiences. As a key member of our leadership team, you'll ensure seamless guest operations while embodying the vibrant culture of NOLA. Enjoy competitive benefits, career growth opportunities, and the chance to work in one of America's most dynamic cities.
Responsibilities
- Lead and mentor front desk staff to deliver exceptional guest experiences
- Oversee check-in/check-out procedures and room assignment systems
- Handle guest complaints and resolve issues with professionalism
- Collaborate with housekeeping, concierge, and F&B departments
- Train staff on hotel systems, safety protocols, and service standards
- Analyze guest feedback to improve service quality
- Monitor departmental budgets and operational efficiency
Qualifications
- 3+ years of hotel front desk management experience
- Proven leadership and team development skills
- Strong problem-solving and conflict resolution abilities
- Proficiency in hotel management software (Opera, etc.)
- Excellent communication and customer service skills
- Ability to work flexible shifts including nights/weekends
- Valid Louisiana hospitality certification preferred
- Spanish language skills a plus