Job Description
Join the vibrant hospitality industry at Grand Plaza Hotel in downtown San Jose! We're seeking enthusiastic Guest Services Representatives to deliver exceptional guest experiences. No prior hotel experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of California's most dynamic cities.
As a cornerstone of our operations, you'll be the first point of contact for our international and domestic guests. Our supportive team environment fosters professional growth while maintaining the highest standards of service excellence. Benefits include complimentary hotel stays, meal discounts, and access to employee wellness programs.
Responsibilities
- Warmly greet and register/check out guests using hotel management systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage reservations accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate when necessary
- Maintain cleanliness and organization of the front desk area
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for hotel errands)