Job Description
Join our award-winning team at Grand Plaza Hotels Chicago! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown location. No hospitality experience required – we provide comprehensive training to launch your career in luxury service. Enjoy competitive pay, employee benefits, and opportunities for advancement within our global hotel group.
Responsibilities
- Provide warm welcome and check-in/out services for hotel guests
- Handle guest inquiries and resolve service issues promptly
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and presentation
- Assist with luggage and valet services
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and POS system knowledge
- Customer service mindset with problem-solving ability
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and professional appearance