Job Description
Join our award-winning team at Grand Resort Orlando, where we create unforgettable experiences for guests from around the world! We're seeking passionate individuals to kickstart their hospitality career as a Guest Services Representative. You'll be the first point of contact for our guests, ensuring seamless arrivals and departures while showcasing the legendary Florida hospitality that makes us a top destination. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic luxury resort setting.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and room assignments using PMS systems
- Resolve guest complaints and escalate issues to management as needed
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Provide local attraction recommendations and transportation assistance
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Flexible availability including evenings, weekends, and holidays