Job Description
Start your hospitality career in the heart of New Orleans! The Royal Orleans Hotel is seeking enthusiastic Guest Service Representatives to deliver unforgettable experiences to our global guests. As the first point of contact, you'll embody our commitment to Southern hospitality while gaining invaluable industry experience. Enjoy competitive pay, comprehensive training, and the chance to work in one of America's most vibrant cities.
We offer a supportive environment with growth opportunities into supervisory roles. Perfect for recent graduates or career changers passionate about creating memorable guest experiences.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues appropriately
- Operate hotel technology systems including reservation software
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- Basic computer proficiency with ability to learn reservation systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Positive attitude with strong problem-solving aptitude
- Flexible availability including nights, weekends, and holidays
- Previous customer service experience a plus but not required