Job Description
Join the vibrant hospitality scene at Omaha's premier destination! The Omaha Grand Hotel is seeking enthusiastic Guest Services Representatives to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while supporting our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our luxury property. No experience? No problem! We provide paid training for motivated individuals passionate about service excellence.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations and room assignments using property management systems
- Resolve guest inquiries and concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with valet services and luggage handling as needed
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn PMS software
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Ability to stand/walk for extended periods
- Previous customer service experience preferred but not required
- Must pass background check and drug screening