Job Description
Join the vibrant hospitality scene of San Antonio as an entry-level Guest Services Representative at the prestigious Grand Plaza Hotel. We're seeking enthusiastic individuals passionate about creating memorable guest experiences in the heart of downtown. No prior hotel experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, growth opportunities, and the chance to work in one of San Antonio's most iconic locations.
Responsibilities
- Deliver exceptional front desk service including check-in/out procedures
- Manage guest inquiries and resolve issues promptly
- Process reservations and room assignments efficiently
- Coordinate with housekeeping and maintenance teams
- Handle cash transactions and payment processing
- Utilize hotel management software (training provided)
- Maintain accurate guest records and confidentiality
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer proficiency and typing skills
- Excellent communication and customer service abilities
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Attention to detail and organizational skills
- Must be 18+ years old
- Valid Texas ID or driver's license